Australian organisations come in all shapes and sizes, exporting a diverse range of goods and services that include everything from coal to wool to financial services.
While each of these industries comes with its own specific challenges, exporting often adds an additional layer of complexity, and as we know, not all customers are equal. There are those who are open, transparent and make your trade dealings simple, while others cause the process to be far more difficult than it needs to.
Check out Coface’s free webinar on YouTube, where our team runs through 10 things we hate about our customers.
Free webinar: Ten things I hate about my customer!
To make sure your organisation isn’t dealing with the latter, check out Coface and FTI Consulting’s free webinar where our experts run through 10 things we hate about our customers, and how to eliminate potential pitfalls.
To give you an idea of what was covered, let’s take a quick look at two of the key points:
- Difficulties with ‘corporate ghosts’ – How exporters can deal with clients that are difficult to get in touch with, particularly larger organisations with multiple points of contact.
- Dealing with ‘goalpost shifters’ – Understanding how to respond when a client asks for extended terms of trade, reshaping an already agreed-upon arrangement.
The webinar takes an in-depth look at why these problems – and many more – are such serious challenges, and how Australian exporters can get around them to minimise risk.
The webinar was originally broadcast on May 17, 2018 to an audience of attendees from around the country. However, we know that business leaders in the export game are often strapped for time, so we’ve now put the entire presentation online, making it quick and easy to get all the information you need at a time that suits.
The webinar was hosted by:
- Chris Little, Commercial Director Coface: Chris has over a decade of experience in the industry, and specialises in identifying growth opportunities and strategies for Australian businesses by matching an appropriate level of risk exposure to an organisation’s specific needs.
- Murray Lawson, Managing Director FTI Consulting: Murray’s speciality is cross-border fraud, corruption and business intelligence It’s a skill set that has seen him work with a raft of major clients on everything from managing reputation risk to human rights and shareholder activism.